WeChat: +86 137 2550 1611

Email: service@kewodrive.com

Home > Technical Support
Vision

To provide in time and high efficiency service support.
We promise we can do as below:


Convenient

24-hour hotline opened, fax, email, QQ, network phone and other channels to accept customer issues, first staff responsible for complain following

Valued

Respond to customers within 3 hour , offer problem-solving solutions and plans in customers' presence

Secure

Outlets and warranty center all over the domestic provinces and cities, quickly reach the customer site within 24 hours, fast service security

Professional

1, Quickly solve on-site problems, professional customer response, rigorous processing procedure;
    2, Train customers with product maintenance, maintenance and operational knowledge;

Trustworthy

Issue professional analysis report of products issues, prevent the scene hidden dangers, and provide security services

Vision
Object:

Technical support including OEM R&D solution, before sales solution consulting, after sales service, and technical training.
1.Providing OEM research and developing solution, such as customer made design, SKD assembly, new application purpose inverter
2.Offer good application consulting before selling
3.Provide good after sales service support including online or on site.
4.Technical training including R&D, trouble shooting, and machine repairing

Value-added Service
Warranty

1.Normal Warranty
Providing 12-18 months warranty from shipping dates, and 1% spare parts for above 20000usd order.

2. And extend warranty
In order to remove the customers' worries about products usage and reduce product maintenance cost out-of warranty, KEWO provides customers with extended warranty service; in extended warranty period.

Service activities

KEWO service processingChinese engineer onsite service



Service request

Email: service@kewodrive.comOn line technical support via phone, email, video...
Tel: 86-755-23283620                             Spare parts
MB: 86-13725501611

During warranty period: Free

Out of warranty period: Pay

Skype: liyucheng0211
Others, Whatsapp, QQ, wechat, etcSent back inverters to service center If needed
Note:

1. The customer may call the KEWO after-sales service hotline or the regional service hotline to seek service if there is a failure in the use of the product or if the user has problems in debugging the product parameters.
2. The customer should provide the following information: name of the contact person, contact information, machine type, number, failure phenomenon.
3. The KEWO service engineer communicated and directed the user through the telephone and gave the troubleshooting scheme after receiving the customer's failure report.
4. In case of unsolved telephone communication, the engineer shall arrange the engineer to provide the service or notify the customer to send to the designated maintenance site for maintenance.
5. In either way, the ultimate goal is to help the customer solve the problem before the service is completed.